East Yorkshire Coaches

Our Trading Charter With You

WHY SHOULD I READ THIS PAGE?

Because it is very important. Our Trading Charter forms a key part of our agreement with

you and forms the basis of a legally binding contract between you as the lead name making

the booking, anyone else in your party and us.

When you make this booking as the lead name you undertake that you have the authority to

accept, and do accept, on behalf of your party the terms of these booking conditions. This

contract is made subject to the terms of these booking conditions, which are governed by

English Law, and the non-exclusive jurisdiction of the English Courts. These contract terms and

financial guarantees will not apply to any holiday involving any type of flight. Instead, you will be

supplied with the full booking conditions of the ATOL holder arranging your holiday. Your

booking agent will have a copy or alternatively you can request one prior to booking your

holiday. If you did not see this Trading Charter before you made your booking and you are not

happy to proceed with the booking now that you have seen it please return all documentation

to us or the travel agent through whom you booked within 7 days of receiving this charter.

Your booking will be cancelled and your monies will be returned in full, provided you have not

commenced your travel.

HOW AND WHEN DO I MAKE THIS CONTRACT WITH YOU?

We welcome you making contact with us in a number of ways. You can write to us, ‘phone us,

use a nominated travel agent, e-mail, visit our website or call-in to our offices. Whichever way

you contact us the contract is made when your booking is entered on to our reservation system

and we issue a confirmation of booking. We will send you, or your agent, the confirmation of

your booking within 7 working days. Please check this confirmation very carefully to ensure

all the information is correct and tell us, or your agent, immediately of any errors.

HOW IS MY HOLIDAY MONEY PROTECTED?

We subscribe to the Code of Conduct of the Bonded Coach Holidays Group ("BCHG") of

the Confederation of Passenger Transport UK.

BCHG requires a bond to be taken out to provide protection for your holiday money in

the unlikely event that a Member cannot, for financial reasons, carry out their obligations to

their passengers.

BCHG CONSUMER GUARANTEE

The Bonded Coach Holiday Group guarantees to bona fide customers that in the event of

failure of a bona fide Member, it will:

(1) wherever possible, arrange for a holiday or tour to be completed:

(2) where failure occurs after a holiday has begun, arrange for customers to be returned by

an appropriate means of transport to their UK area of departure:

(3) if the holiday or tour cannot be completed as planned, the reimbursement of payments made

by the customer to the BCHG Member. WHEN DO I NEED TO PAY FOR MY HOLIDAY AND HOW MUCH?

At the time of booking you will need to pay a deposit for each person named on the booking.

The balance must be paid before the dates listed below. Where you use an agent they may require

you to pay them earlier than this date and they will advise you separately of their balance due

date.

If you book within our balance due period you will need to pay the total holiday cost at the

time of your booking.

If you do not pay the outstanding balance for your holiday on or before the date when it is due

we may cancel your booking and you will be required to pay the cancellation charges detailed

below. The date of cancellation will normally be the date you confirm in writing that you intend

to cancel or 15 days after the balance due date, whichever comes first.

Deposit £35 per person.

Your balance is due 6 weeks prior to departure

Where optional items are purchased as part ofthe tour package these are payable on the

balance due date except where items, such astheatre tickets, have been specifically purchased

for you. In this case the cost will be payable at aseparate date notified to you and will not

normally be refundable unless we obtain arefund from the supplier we use.

IF I USE AN AGENT WHO DOES MYMONEY BELONG TO?

Your agent will hold your deposit on your behalfuntil we issue a confirmation of your booking.

The agent then holds this money on our behalf.The agent holds any balance you pay on your

behalf until the date the balance is due. The agent will then hold this balance payment on

our behalf.

CAN YOU CHANGE THE PRICE OF MY HOLIDAY AFTER YOU HAVE ISSUED THE BOOKING CONFIRMATION?

Yes we can, but only in very limited circumstances. The price of your holiday is

subject to change for an increase or decrease in any of the following costs:

1/ Transportation costs including fuel (includingfuel tax), ferry operator fares and tolls,

embarkation or disembarkation fees at terminals.

2/ Exchange rates applied to the particular holiday booked.

3/ Duty and taxes (including the rate of VAT).

Even in this case, we will absorb an amountequivalent to 2% of the holiday price, which

excludes any insurance premium, and anyamendment charges. Only amounts in excess of

this 2% will be surcharged, but where asurcharge is payable there will be an

administration charge of £1 together with aseparate amount to cover your agent’s

commission. If this means paying more than anextra 10% on the holiday price, you will be

entitled to cancel your holiday with a full refund of all money paid. Should you decide to cancel

because of this, you must exercise your right to do so within 14 days from the issue date printed

on the revised invoice. Alternatively, you may prefer to take a comparable alternative holiday, if

available, details of which will be provided with the revised invoice. We will not surcharge you

after the date that your balance is due unless the change relates to any amount set by or payable

to a Government of a country forming part of the holiday and even then no surcharge will be

imposed less than 30 days pre-departure. The price of your holiday is fully guaranteed against

fluctuations in currencies and will not be subject to any currency surcharges.

CAN I CHANGE MY HOLIDAY ARRANGEMENTS?

After we have issued our booking confirmation we will do our best to accommodate any changes

you may want to make but we cannot guarantee to do so. Any changes must be notified to us in

writing and signed by the person who signed the booking form. If we are able to make the

changes an amendment fee of £25 will be payable plus any additional charge for the

facilities requested. Any significant alteration after the balance due date will be treated as a

cancellation of the original booking and will be subject to the cancellation charges detailed

below. A significant alteration would include a change of departure date, holiday or hotel, or

reduction in the number of people travelling.

Can I transfer my booking to someone else?

You can transfer your booking to someone elseprovided you give us reasonable notice. This

person must be able to satisfy all the conditions for the holiday and a change cannot normally be

made later than seven days prior to departure. We will make an administration charge of £25

per person (or booking) for every transfer we make plus any reasonable additional costs caused

by the transfer. You will remain responsible for ensuring that the holiday is paid for by the

balance due date.

HOW CAN I CANCEL MY HOLIDAY?

You, or any member of your party, may cancel at any time provided that the cancellation is made

by the person who signed the booking form [or alternative booking method confirmed by the

lead name] and is communicated to us in writing via the office at which you made your

original booking. You will have to pay cancellation charges set out in the scale below to

cover our estimated loss resulting from the cancellation. If you are insured against

cancellation you may be able to recover the charges from your insurers. Your cancellation

will take effect from the date when either the travel agent or we receive your written

confirmation of your cancellation. You must also return any tickets or vouchers that you have

received. A reduction in room occupancy may increase the charges for the remaining passengers

by the application of supplements for low occupancy of rooms.

SCALE OF CANCELLATION CHARGES

Period before Amount of

departure within cancellation

which written charges as a % of

cancellation of holiday price

holiday price is

received

__________________________________________________

More than 42 days Deposit

41 – 29 days 25% - or deposit, if greater

28 – 15 days 50%

14 – 8 days 75%

7 days – departure or after 100%

Amount of cancellation charge shows as % of holiday price.

WHAT HAPPENS IF YOU CHANGE MY HOLIDAY?

The arrangements for your holiday will usually have been made many months in advance.

Sometimes changes are unavoidable and we reserve the right to make them. Most of these

changes are likely to be minor and we will do our best to keep you informed.

If, after booking and before departure, we make a significant change to your holiday you will

have the option of withdrawing from the holiday without penalty or alternatively you may transfer

to another holiday without paying an administration fee. In either case we will pay you

compensation according to the scale set out below.

A significant change would involve a change in departure date or departure point, location of

resort or quality of hotel, (excluding single overnight hotels on touring holidays), a change

of mode when crossing the Channel, or the specification of the coach.

On all our holidays we reserve the right to use either a ferry or the Channel Tunnel for the

short crossing between England and France. If you withdraw from the holiday because we

have made a significant change or if we have to cancel your holiday for any reason other than

non-payment by you we will offer you the choice of:

1 a comparable replacement holiday if available,

or

2 a replacement holiday of lower quality together with a refund of the price difference,

or

3 a full refund of the money you have paid. When we have notified you of the changes and

options available, you must tell us your decision as soon as possible and within any timescale we

may need to set bearing in mind the need to safeguard the holiday arrangements of other

customers.

SCALE OF COMPENSATION

We will pay you compensation for significant changes on the following scale:

Period before

departure in which

significant change is

notified to you or

your agent Amount per person

More than 21 days Nil

21 to 15 days £10

14 to 8 days £20

0 to 7 days £25

Payment of compensation according to the scale set out above will not affect your statutory right

to claim further compensation if, in all the circumstances, you remain dissatisfied.

Compensation will not be paid where the change is made as a result of events beyond our control

including war or threat of war, riot, civil strife, terrorist activity, industrial disputes, fire,

quarantine, epidemic or health risks, natural or nuclear disasters, port and terminal closures

and/or adverse weather conditions.

If, after departure, we need to make a change to a significant proportion of your holiday we will

do our best to make suitable alternative arrangements at no extra cost to you. If it proves

impossible to make suitable alternative arrangements or if you have reasonable grounds

for refusing the alternative offered, we will arrange transport back to your point of

departure or to an alternative location that we agree to.

WHAT IS THE EXTENT OF YOUR LIABILITY?

We accept responsibility if you or any member of your party is killed or injured as a result of an

activity forming part of your holiday arrangements which you booked with us before

your departure; or if any part of your holiday arrangements, booked with us in the UK, is not

as described in the brochure or not of a reasonable standard; if the failure in your

holiday arrangements or any death or personal injury is due to any fault on our part or that of

our agents or suppliers whilst acting in the course of their employment. We do not accept

responsibility if the failure, death or personal injury is not caused by any fault of ours or of

our agents or suppliers or is caused by you or someone not connected with your holiday

arrangements; or if the failure, death or personal injury is due to unusual or unforeseen

circumstances which, even with all due care, we, or our agents or suppliers, could not have

anticipated or avoided.

For claims that do not involve personal injury, illness or death, the most we will have to pay if

we are liable to you is the price the person affected paid for their holiday (not including

insurance premiums and amendment charges). We will only have to pay this maximum amount

if everything has gone wrong and you have received no benefit from your holiday.

If you or any member of your party is killed, injured or becomes ill as a result of transport by

ship, train or coach, any liability which we may have to pay compensation is limited in line with

the Athens Convention (applies to transport by ship), the Berne Convention (applies to

transport by Rail) and the Geneva Convention (applies to transport by road). You can get copies

of the relevant conventions from us if you ask. You should also note that these conventions

might limit or remove the carrier’s liability to you and the amount which the carrier has to pay

you.

If we make any payment to you or any member of your party for death, personal injury or

illness, you will be asked to assign to us or our insurers the rights you may have to take action

against the person or organisation responsible for causing the death, personal injury or illness.

Our suppliers (such as accommodation or transport providers) have their own booking conditions or

conditions of carriage, and these conditions are binding between you and the

supplier. Some of these conditions may limit or remove the relevant transport provider’s or other

supplier’s liability to you. You can get copies of such conditions from our offices, or the offices

of the relevant supplier.

WHAT DO I NEED TO DO IF I HAVE TO COMPLAIN?

If you have a complaint during your holiday you should tell the driver/representative or supplier at

the earliest opportunity so that they can do their utmost to resolve the problem immediately. If

they are unable to resolve the problem to your satisfaction you should complete a Holiday

Report Form which is available from the driver/representative. You will be given a copy of

this report, which you should keep. If, on your return from holiday, you remain dissatisfied you

should write within 28 days to:

The Business Manager - Coaching

East Yorkshire Coaches

252 Anlaby Road

HULL

HU3 2RS

In your letter you will need to quote your booking reference number, holiday number, departure date

and the number of the Holiday Report Form (or alternative method of identifying the form) which you

completed at the time.

If you do not tell us at the earliest opportunity about a problem giving rise to your complaint

we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint

we will take into account the date you first drew the problem to the attention of our

driver/representative or supplier.

IF I DO NOT AGREE WITH YOUR DECISION CAN I REQUEST ARBITRATION?

Yes you can. If we cannot resolve your complaint amicably you may request that the dispute is

referred to an independent arbitration scheme established by the Confederation of Passenger

Transport UK (CPT). Full details of this scheme will be provided on request or you can obtain a

copy from CPT. This arbitration scheme provides a simple and inexpensive method of

arbitration on documents along with restricted liability on the customer in respect of costs. This

scheme does not apply to claims for an amount greater than £1500 per person. There is also a

limit of £7500 per booking. Normally there is a time limit of 9 months from the date of return

from your holiday within which to request arbitration but in exceptional circumstances the

scheme can be used beyond this date. This scheme does not apply to claims that arise

mainly in respect of physical injury or illness or the consequences of any illness or injury.

COACH SEATING

There is a seating plan of the coach for each holiday, but it is possible that on occasions

operational reasons will require a coach with a different configuration to be used. We therefore

reserve the right to alter a coach-seating plan and allocate seats other than those you have booked.

Requests for particular seats can be made on most holidays when booking but because

allocations are made on a first come, first served basis you are recommended to book early. When

your booking is confirmed you will be offered the best seats that are available at that time. If

you know someone who may want to book later but sit near you please discuss this with the

booking clerk at the time you make your booking.

Specific seats will not be allocated on coaches which operate on feeder services between joining

points and main holiday departure points, or on coaches which carry out transfers to and from

seaports.

HEALTH AND SAFETY ON HOLIDAY

In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those

to which we are accustomed in the UK. You should therefore exercise greater care for your own

protection. Further information can be obtained from your GP or from your travel agent who can

provide you with the leaflet "Health Advice for Travellers" published by the Department of Health.

Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on

a journey for a long period of time. If you are planning to undertake a bus or coach journey of more

than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family

history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or

if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the

absence of a doctor’s certificate confirming that you are fit to travel. During the journey we will

provide comfort stops as frequently as possible. During these stops you are encouraged to get off the

coach and walk around. Exercise reduces any discomfort, which may be caused by periods of immobility.

During any journey you should drink alcohol only in moderation as it leads to dehydration.

PASSENGER BEHAVIOUR

We want all our customers to have a happy and carefree holiday. But you must remember that you are

responsible for your behaviour and the effect it may have on others. If you or any member of your

party is abusive or disruptive or behaves in a way which, in our reasonable opinion, could cause

damage or injury to others or affect their enjoyment of their holiday, or which could damage property,

we have the right, after reasonable consideration, to terminate your contract with us. If this happens

we will have no further obligations or liability to you. The coach driver/representative, ship’s captain,

or authorised official of other means of transport is entitled to refuse you boarding if in their reasonable

opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive.

If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will

apply cancellation charges according to the scale in the Scale of Cancellation Charges. If the refusal is on

the return journey we have the right to terminate the contract and will have no further obligations

or liability to you.

NO SMOKING POLICY

We operate a strict no smoking policy on all our coaches. We make frequent comfort stops. The

no smoking policy of other carriers and suppliers will vary and will be supplied on request if you

contact our Business Manager – Coaching.

PETS

We do not allow pets to be taken on our holidays. Registered Assistance Dogs will normally be accommodated

on UK holidays but not on overseas holidays.

PICK UP POINT, ITINERARIES, TRAVEL DOCUMENTS AND PASSPORT

You are responsible for ensuring that you are at the correct departure point, at the correct time,

with the correct documents and we cannot be held liable for any loss or expense suffered by you or your

party because of an incorrect passport or late arrival at the departure point.

If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid

for a minimum of three months after your scheduled date of return. Non-UK citizens must seek passport and

visa advice from the consulates of the countries you plan to visit prior to making a booking for one of our

holidays. The name on the passport must match the name on the ticket. If someone in your party changes name

after the booking is made you must tell us immediately so that we can issue the ticket in the new name.

When you have paid the balance we will send you or your booking agent all the necessary labels so that you

receive them in good time for your holiday. Certain travel documents may have to be retained by us and your

driver/courier will then issue them to you at the relevant time. If you lose a travel document after it has

been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the

issue of a duplicate or replacement.

East Yorkshire Coaches reserve the right to modify itineraries to conform to requests from the competent

authorities in the United Kingdom and any other sovereign state through which the tour will operate.

Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion

not taken. Optional excursions may be booked and paid for in the resort but these will not form part of the

package booked with us.

Admission fees to buildings, grounds etc are not included in the price of the holiday unless otherwise

stated on the relevant brochure page.

WHAT HAPPENS IF I AM DELAYED?

Your travel insurance may cover you for some delays. In addition where you are delayed for more than six

hours in any one day we will try to minimise any discomfort and, where possible, arrange for refreshments

and meals.

DO I NEED TO TAKE OUT TRAVEL INSURANCE?

We strongly advise all our customers to take out travel insurance to cover medical and repatriation costs,

personal injury, loss of baggage and cancellation charges. You do not need to take out our travel insurance

but you should have insurance, which is at least as good or better than the insurance we offer. If you do

not have adequate insurance and require our assistance whilst on holiday, we reserve the right to reclaim

from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise

have been met by insurers.

WHAT ASSISTANCE WILL YOU GIVE ME IF THINGS GO WRONG WHEN IT IS NOT YOUR FAULT?

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity

which does not form part of your package travel arrangements or an excursion arranged through us in the UK,

we shall at our discretion offer advice, guidance and assistance. Where legal action is contemplated and you

want our assistance, you must obtain our writtenconsent prior to commencement of proceedings.

Our consent will be given subject to you undertaking to assign any costs, benefits received

under any relevant insurance policy to ourselves. We limit the cost of our assistance to you and

any member of your party to £5000 per party.

SPECIAL NEEDS

Unfortunately, many hotels overseas do not provide adequate facilities for guests with mobility problems or

who suffer from other disabilities. But whether you are planning a holiday overseas or in the UK, please notify us

before you book if you or any member of your party has special needs or suffers from any disability.

We are keen to plan arrangements for yourholiday so that special needs and requests can be accommodated as

far as possible. If you will need assistance or special facilities in the hotel, or may have difficulties

in taking part in excursions or boarding and travelling on the coach or other means of transport you must

let us know in advance. Not all the holidays in this brochure may be suitable for you. We want you to enjoy

your holiday and will try to help you select an appropriate trip. If you need advice or further information

either you or your booking agent should contact our Business Manager – Coaching.

SPECIAL REQUESTS

If you will require a special diet please tell us before booking, or as soon as you are medically advised,

and send us a copy of the diet. We will notify the hotel or hotels on your holiday but please note that some

hotels may not have facilities to cope with special diets and we cannot be held liable for their failure to

do so. Where we think this is likely to happen we will tell you prior to your booking confirmation being issued

so that you can exercise your right to cancel yourholiday booking without charge. Any extra costsincurred must

be paid to the hotel by you priorto departure from that hotel.

You should also detail any other requests, for example, low floor rooms, particular rooms or locations on the

special requests section of the booking for (or other method of confirming in writing that the request was made).

We will pass your request to the relevant supplier but this does not necessarily mean that your request will

be fulfilled. If a request can be fulfilled you may incur an extra charge payable either to us or

direct to the hotel. Please note that requests cannot be guaranteed unless we confirm on your booking confirmation

that this is a guaranteed requirement.

SINGLE OCCUPANCY

Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the

brochure page.

ENTERTAINMENT

Some of our hotels arrange additional entertainment. Where this is part of the holiday details are given on the

respective brochure page. Where it is not specified it may still be available but is at the discretion of the hotel

and is not guaranteed. It may be withdrawn if there is a lack of demand or for operational reasons.

DATA PROTECTION ACT

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we,

and your travel agent, need to use the information you provide such as name, address, any special needs/dietary

requirements etc. We take full responsibility for ensuring that proper measures are in place to protect your information.

We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport

companies etc. The information may also be supplied to security or credit checking companies, public authorities such as

customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your

destination may not be as strong as the legal requirements in this country. We will not, however, pass information

on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that

you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass this information

to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking,

you consent to this information being passed on to the relevant persons. Please note that where information is held by

your travel agent, this is subject to your agent’s own data protection policy.

We have appointed a Data Protection Officer. You are entitled to a copy of your information held by us. If you would

like to see this, please contact us.

We retain your full contact details and other information in secure files and electronic storage facilities. We may

use this information to contact you by mail, telephone or electronic means. We will provide you with details of other

goods and services including those of selected third parties. If you do not wish to receive the further information

about products and services (from either ourselves or third parties) please write to the Data Protection Officer.

PUBLICATION DATE AND DETAILS

East Yorkshire Coaches

252 Anlaby Road

HULL

HU3 2RS

December 2006.

East Yorkshire Coaches is a division of East Yorkshire Motor Services Ltd.